Statutory rights are unaffected by any of the following policies.
Under the Distance Selling Regulations, you have the right to cancel an order within seven working days of purchase or within seven working days of receipt of the goods (whichever is the longer). This does not apply to items personalised or made to your specifications. Should you wish to cancel your purchase within seven working days, please contact us in writing; either by letter or by email. All items must be appropriately packaged and returned within 14 days, unused in their original packaging in a re-saleable condition and the tags still attached (if applicable) along with the invoice to:
William Hayes Ltd
Unit 1, Copley Valley Business Park
Copley Valley Road
Sowerby Bridge, Halifax
Orders where goods are received back after 14 days will be charged a 20% restocking fee. We cannot accept liability for returned goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage and to return goods by recorded delivery, registered post or by carrier. Proof of postage will not be accepted as proof of delivery. The cost of returning goods will be borne by the customer. The cost of return of goods cancelled after dispatch will be borne by customer.
You can expect a refund in the same form of payment originally used for purchase, within 30 days after we receive your return or 7-day cancellation notice. Shipping and Handling charges will not be refunded for (1) undeliverable packages (including those for which the shipper cannot locate the customer, resulting in the order being returned to sender or abandoned), (2) deliveries that are refused (including instances in which the customer is unwilling to pay any applicable taxes or duties which results in the order being returned to sender or abandoned) or (3) orders cancelled after the goods have been shipped. All undeliverable or refused orders will be treated as a return, with the same policy applied as returned items. Where items are shipped with free delivery; Shipping and Handling charges for undeliverable packages are worked out using current Royal Mail Standard Postal Rates.
In the unlikely event that you receive damaged goods, please notify us in writing (or by email) within 7 days of receipt and goods will be re-dispatched on return of faulty items.
We want you to be completely satisfied with your purchases; please let us know if you are not entirely satisfied with our products or our service, so that we can rectify the situation. Items are described and photographed as accurately as possible, but please note that brands, sizes, colours and designs may vary slightly from advertisement. We reserve the right to substitute goods within your order with goods of an equivalent nature (e.g. a red binder for a blue binder). If you do not wish to accept the substituted goods then you must return them to us within 14 days of their receipt.