Statutory rights are unaffected by any of the following policies.
After browsing our website/shop, please add any items you wish to purchase into the shopping basket. Once you have selected all the items you require, continue to ‘checkout’, where you will be asked to enter the details required for us to complete your order.
All prices displayed in our shop are accurate to the best of our knowledge, but mistakes do happen. We reserve the right to amend prices prior to issuing an invoice, should it come to light that an error has been made in under-pricing products, or if we are no longer able to supply a product at the displayed price. Customers will always be contacted to ensure that any amended prices are acceptable, prior to dispatch of goods. William Hayes Ltd reserves the right to cancel orders, in the event that errors in pricing have been made. All prices displayed are excluding VAT and delivery. E&OE.
Our technical advice is offered in good faith but without warranty. The user is responsible for testing the products under their own conditions of use, assuring themselves that it is suitable for their particular purpose.
All deliveries are made by either Royal Mail or our carrier, and require a signature. The carrier will attempt to deliver twice; Charges for extra delivery attempts or change of delivery address will be payable by the customer. There is a £10 charge to the customer for consignments that are returned to William Hayes Ltd due to a failed delivery.
Shipping charges for the UK Mainland cover England, Wales and Southern Scotland. Deliveries to the Scottish Highlands and UK Offshore will incur extra charges; William Hayes Ltd will inform you of the extra charges prior to dispatching any goods, so that you have the opportunity to either select another delivery address or cancel the order.
Orders will usually be dispatched within 24 hours and should be with you within 1-2 working days. If a product is not in stock, you will be informed of the lead time, and given the opportunity to cancel your order should the lead time not be acceptable.
UK Mainland: £4.95 for orders up to £100 in value.
UK Mainland: £3.95 for orders over £100 in value.
Deliveries to the Scottish Highlands may incur additional charges, dependant on the size of the package. William Hayes Ltd will inform you of any extra charges prior to dispatch of any goods, so that you have the opportunity to either select another delivery address or cancel the order.
Please call for shipping charges to UK Offshore or Northern Ireland.
Please call for shipping charges to International Destinations.
Guaranteed next day delivery is available on request.