At William Hayes Ltd, we aim to provide a reliable and efficient service, ensuring your orders are processed quickly and delivered safely. We work hard to maintain a high level of service and ensure your products reach you as quickly as possible.

At William Hayes Ltd, we aim to provide a reliable and efficient service, ensuring your orders are processed quickly and delivered safely. We work hard to maintain a high level of service and ensure your products reach you as quickly as possible.

Shipping

Deliveries are made using either our own transport or one of our approved carrier companies, depending on the size, location and requirements of the order.

Orders placed before 3:00pm are normally dispatched the same working day and, where applicable, sent using a next working day delivery service.

Whilst we work closely with our approved delivery partners to provide a reliable service, delivery times may be affected by circumstances outside of our control. William Hayes Ltd cannot accept responsibility for delays caused by courier or carrier issues, adverse weather, traffic disruption or other unforeseen circumstances.

The carrier will normally attempt delivery twice. Any additional delivery attempts, or changes to the delivery address after dispatch, may incur charges payable by the customer.

A £10 charge will apply for consignments returned to William Hayes Ltd due to a failed delivery.

If an item is not currently in stock, we will advise you of the expected lead time and provide the opportunity to cancel your order should the timeframe not be suitable.

Delivery Areas

Our standard UK Mainland delivery service covers:

• England
• Wales
• Southern Scotland

Deliveries to Northern Ireland, the Scottish Highlands, UK offshore locations and other areas outside our standard delivery network may incur additional charges depending on the size, weight and destination of the package.

William Hayes Ltd will confirm any additional delivery charges before dispatch, giving you the opportunity to select an alternative delivery address or cancel your order.

Shipping Charges

Delivery charges are calculated as follows:

• UK Mainland: £7.95 for orders up to £20.00 in value
• UK Mainland: £4.95 for orders under £100.00 in value
• UK Mainland: Free Delivery for orders over £100.00 in value

Additional charges may apply for deliveries outside standard UK Mainland areas, including Northern Ireland, the Scottish Highlands and UK offshore locations.

International Delivery

William Hayes Ltd currently delivers to addresses within the United Kingdom only. We are unable to offer international shipping.

This is due to a number of factors, including customs and import requirements, differing international regulations, shipping restrictions for certain products, and the additional complexity and cost associated with overseas deliveries.

Customers outside the UK are welcome to arrange collection of their order using their own courier or freight forwarding service from our premises.

Once goods have been collected by the customer’s nominated carrier, responsibility for the shipment passes to the customer. This includes responsibility for transit, customs clearance, import duties, taxes, associated costs and any delays.

We are committed to supplying quality products and providing excellent customer service. If you experience any issues with your order, please contact us and we will work with you to resolve the matter.

Damaged or Incorrect Goods

If your order arrives damaged, incomplete or incorrect, please notify William Hayes Ltd as soon as possible after delivery.

Please provide your order details and any relevant information or photographs so that we can investigate and arrange the appropriate solution.

Returning Goods

If you need to return an item, please contact us before sending any goods back.

Returned items must be:

• Unused and in their original condition
• Returned with their original packaging where applicable
• Accompanied by your order details

Some products, including bespoke, specially manufactured or made-to-order items, may not be eligible for return. Please contact our team before arranging a return so we can advise you.

Contact Us

If you have any questions regarding delivery, returns or your order, please contact the William Hayes Ltd team.

We are always happy to assist with any queries and provide the support you need.