Privacy Policy

William Hayes Ltd is committed to protecting your privacy and handling your personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

William Hayes Ltd is a UK distributor of industrial tapes, adhesives and packaging products and also provides specialist tape converting services.

Information We Collect

We may collect and process the following information:

• Name and job title

• Company name

• Postal address

• Email address

• Telephone number

• Information submitted through our contact or enquiry forms

• Details relating to quotations, orders and customer accounts

• Website usage information collected through cookies and analytics

How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide quotations

• Process and fulfil orders

• Manage customer accounts

• Deliver products and services

• Comply with legal and regulatory obligations

• Communicate with you regarding products, services or updates relevant to your enquiry or existing business relationship

Legal Basis for Processing

We process personal information where necessary to:

• Perform a contract or take steps before entering into a contract

• Comply with our legal obligations

• Pursue our legitimate business interests

• Where required, with your consent

Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties where necessary, including:

• Delivery and courier companies

• Payment providers

• IT and website service providers

• Government or regulatory authorities where required by law

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, loss or misuse.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, accounting and tax obligations.

Your Rights

Under UK data protection legislation, you have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of your personal information where appropriate

• Restrict or object to certain processing

• Request transfer of your personal information where applicable

• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details.

Cookies

Our website may use cookies to improve functionality, analyse website traffic and enhance your browsing experience. You can control or disable cookies through your browser settings. For more information, please refer to our Cookie Policy.

Third-Party Websites

Our website may contain links to external websites. William Hayes Ltd is not responsible for the privacy practices or content of those websites.

Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us.